FRANKLIN, Ind. – Leadership Johnson County (LJC) is presenting a “Creating the Customer Experience and Enhancing your Customer Loyalty workshop on Thursday, October 26, from 9 a.m. to noon, at the Johnson County Armory, 325 Minuteman Way, in Franklin.
Creating positive emotional engagements with your customers drives loyalty. In this workshop, you will learn from top organizations that have above-average customer loyalty by establishing a service culture that focuses on the “WHY” for their employees and customers. You will identify your own touch points that can have a major impact on your customers and be able to identify your own keywords and key times to create an overall service excellence experience.
Steve Wohlford, a Leadership Advisor for the Indiana Department of Child Services, is the facilitator.
After this workshop, participants will be able to:
- Describe the importance of creating an emotional engagement
- Identify key touchpoints in your service delivery
- Define and utilize “keywords at key times” to drive outstanding customer service
The cost to attend the workshop is $59 per person for LJC and Franklin College alumni, Franklin Chamber members, Aspire members, and Indy Chamber members. It is $69 for the general public. You can register here.
